Our refund and returns policy lasts 30 days. You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Please ensure that the item you’re returning is repackaged with all the cords, adapters and documentation that were included when you received it.
Non-Returnable Items：
- Items Outside The 30 Days Warranty Time-Frame.
- Product without Original Packaging
- The product is damaged due to human reasons
To complete your return, we require a receipt or proof of purchase.
Return Process
- If You Need To Return Or Exchange An Item, Please Contact Us In A Week At service@teslamodspro.com
- We Will Respond Quickly(Please Allow 1 To 3 Business Days For Processing) With Instructions For How To Return Items From Your Order
- Once Your Return Is Received And Processed, We Will Send You An Email To Notify You That We Have Received Your Returned Item. We Will Also Notify You Of The Money For Your Refund.
- Within 7 To 14 Business Days After We Receive Your Return, You Can Expect A Refund In The Same Form Of Payment As The Original Purchase. It May Take Some Time For The Bank To Process The Refund. If You Haven’t Received A Refund For A While, First Check Your Bank Account Again, Contact The Credit Card Company Or The Bank For Further Check.
- You Need To Pay The Shipping Fee For The Return.
Return Shipping Cost
If The Return Is Caused By The Consumer, A Consumer Should Be Responsible For The Shipping Fee. The Specific Fee Should Be Based On The Express Company You Choose.
If Due To Our Reasons, The Goods Received Are Damaged Or Not Correct, And The Consumer Is Not Required To Bear The Shipping Fee For This Reason.
Damages And Issues
Please Inspect Your Order Upon Reception And Contact Us Immediately If The Item Is Defective, Damaged Or If You Receive The Wrong Item, So That We Can Evaluate The Issue And Make It Right.
Exchanges
The Fastest Way To Ensure You Get What You Want Is To Return The Item You Have, And Once The Return Is Accepted, Make A Separate Purchase For The New Item. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@teslamodspro.com
Refunds
Once we receive your item, a refund is initiated immediately. If you canceled a pickup item, and you were billed for it, we initiate your refund immediately after you submit your cancellation request. The way your refund is processed depends on your original payment method:
- If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
- Products paid for using your PayPal Account will be refunded to your PayPal Account.
Shipping Returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need Help?
Contact us at service@teslamodspro.com for questions related to refunds and returns.